Refund and Cancellation Policy

1. In short

This policy explains how to cancel a Cantavo Pro subscription, who decides refunds on each sales channel, and what happens to your data when a subscription ends. It complements the Terms of Use; where the two conflict, the refund and cancellation provisions on this page prevail.

2. What you are buying

Cantavo Pro is an auto-renewing subscription sold monthly or yearly. What the subscription sells is song analysis: separating the vocal from recordings you upload and extracting the notes. It does not sell permanent access to songs you analysed in the past — section 6 sets out exactly what that means.

3. What stays free

Most of Cantavo is free and works without a subscription, so you can genuinely try the product before paying:

• You get 2 song analyses for life — with your own songs, at no cost.
• Practising with the demo songs bundled in the app is always free.
• The exercise Workshop, the Studio and vocal console, recording, autotune, ghost trace, duet and choir, progress tracking, streaks and daily warm-ups — all free.

The only thing you pay for is analysing new songs once your free credits are used up.

4. App Store subscriptions

That directly determines who controls refunds: the payment side of the transaction is between you and Apple, so we have no authority to issue a refund. The next two sections explain what this means in practice.

4.1 Cancelling

You can cancel at any time, without giving a reason:

1. Open the Settings app on your iPhone.
2. Tap your name / Apple ID at the top.
3. Go to Subscriptions.
4. Select Cantavo and tap Cancel Subscription.

Cancelling stops future charges immediately but does not end your access immediately: you keep using Pro features until the end of the period you already paid for. The subscription simply does not renew after that.

To stop a renewal, the cancellation must be made at least 24 hours before the current period ends — this is Apple's rule and applies to all App Store subscriptions.

Deleting the app from your phone does not cancel the subscription. You must follow the steps above for the charges to stop.

4.2 Refunds

For App Store purchases, refund requests are assessed and settled by Apple. Ra. Soft LTD has no access to App Store payments, so issuing a refund from our side is not technically possible.

To request a refund:

• go to reportaproblem.apple.com and sign in with your Apple ID,
• find the relevant Cantavo purchase and submit your request.

Whether a request is granted, and on what timescale, is governed by Apple's own policies. Mandatory consumer rights under the law of your country are unaffected by this section.

If your problem is with the app itself (a feature not working, an analysis not completing, a subscription not being recognised after purchase), write to info@rasoft.uk before going to Apple — we can resolve most cases without a refund being necessary. If you have paid but the app does not recognise it, the "Restore" button on the subscription screen usually fixes it instantly.

5. Web (Stripe) subscriptions

When web subscriptions open, payments will be processed through Stripe and the rules below will apply. On that channel the payment relationship is directly between you and us, so — unlike the App Store — we assess refund requests ourselves.

5.1 Cancelling

You will be able to cancel from your account page at any time, without giving a reason and without contacting us. Cancelling stops future charges; your access continues until the end of the period you paid for. No further charge is made for the remaining time.

5.2 Refunds

Approved refunds are returned to the original payment method within 10 business days of the decision being communicated. Depending on your bank, the amount may take a few more days to appear.

We reserve the right to decline a refund and suspend an account where the subscription is being abused — for example continuing to use paid entitlements after a refund, repeated buy-and-refund cycles, or breaches of the Terms of Use.

6. Your library when a subscription ends

In practice this means:

• Not a single byte of a locked song is deleted: the audio, the separated stems, the analysis result, your takes, your progress records and your ghost trace all stay on your phone exactly as they were.
• Locked songs remain visible in your library and are not removed from the list; they simply carry a 🔒 Locked badge.
• The 2 songs that stay open are the ones you analysed first, in analysis order. There is no selection screen; the rule is fixed.
• You can still rename and delete a locked song — your rights over your own data are never locked.
• Demo songs, the Workshop, the Studio, recording and exercises are unaffected and keep working.

The reasoning is straightforward: the subscription sells analysis, not permanent archive hosting. But you lose nothing you created while you were paying — come back and your library is waiting exactly as you left it.

7. Trials and introductory pricing

• Where a free trial is offered, the subscription becomes paid unless it is cancelled 24 hours before the trial ends.
• Any unused portion of a free trial is forfeited when a subscription to the same content is purchased.
• Where a discounted introductory price is offered, the subscription renews at the standard price once the introductory period ends. Introductory prices apply to eligible users and once only.

8. Price changes

We may change subscription prices. If the price of an existing subscription increases, you will be informed before it takes effect and can cancel before the renewal if you do not accept it. For App Store subscriptions, the notice and consent flow is run by Apple.

9. Consumer rights

This policy does not remove or narrow any mandatory consumer right that cannot be limited by contract.

• European Union / United Kingdom: your rights under the 14-day right of withdrawal for distance contracts are preserved.
• Türkiye: your rights under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation are preserved, including applying to the consumer arbitration committees and consumer courts where you live.

How the right of withdrawal operates for digital content and services depends on when performance began and the scope of your consent; the applicable legislation governs this. If you are unsure how it applies in your case, write to us and we will assess your request within that legal framework.

10. How to reach us

You do not need to contact us to cancel — you can do it yourself using the steps above. If you are writing about a refund, billing or a technical problem, include the following so we can move faster:

• the channel the purchase was made on (App Store or web),
• the purchase date and plan (monthly / yearly),
• for App Store purchases, the receipt number Apple sent you,
• a short description of the problem.

We take requests at info@rasoft.uk and respond within 5 business days.

11. Changes

We may update this policy as our sales channels and the product change — in particular, section 5 will move from "coming soon" into force when web checkout opens. The current text is always published at this address and the effective date in the header changes with it. Changes do not retroactively worsen the terms of purchases already completed.

12. Contact

Ra. Soft LTD · info@rasoft.uk
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Related documents: Terms of Use · Privacy Policy

Turkish version: İade ve İptal Politikası (Türkçe)

Questions: info@rasoft.uk